FAQ

Firstly, we would like to apologise for any inconvenience and frustration this may have caused. We are still ironing out the kinks of our new website. If you find any problems please Get In Touch and we will do our best to fix and improve your online shopping experience.

 

It’s simple to Get In Touch, please click here.

 

 

 

Orders are shipped through Australia Post or TNT, depending on your item(s). All items that are classified as Dangerous Goods, Bulky or Large Items will always be shipped through TNT.

 

When you make a purchase from PartsBox.com.au you will receive an email with a tracking number within 24 hours of your order being sent. You can use this tracking number to track your order but please note no information will be available until the parcel has been scanned by Australia Post or TNT.

 

At PartsBox.com.au we ship Australia wide and all orders are typically dispatched within 24 hours after payment has been completed. (Excluding weekends and Public Holidays). This can vary at peak times such as Christmas and times that we run special promotions or sales.

Deliveries are made between Monday and Friday during business hours (sorry the Postman doesn’t work on weekends). Delivery times can also vary, but are generally for Australia Post 2 – 3 days for Express Shipping (this also varies depending on your location) and 3 to 5 days for Standard Shipping to metropolitan areas. For regional and remote areas within Australia, please allow at least 10 working days for delivery from the receipt of your order and once payment has been received, to receive your order.

For all orders shipped through TNT and placed before 2pm, items should generally be received overnight (excluding weekends or Public Holidays) or at the most within 2 - 3 business days, depending on your location. When the shipping is calculated, an estimated days of arrival is shown, please use the estimated arrival as a guide, this is calculated by your location & are generally quicker than noted.

If you have placed an Order Now order the above shipping estimates still apply with regards to shipping. Your order however will incur a slightly longer lead time before it is shipped which will allow for us to get your item ordered and into stock before it being sent to you. If you place an Order Now order we’ll contact you and advise when you can expect to receive your order.

Delivery time is subject to the availability of stock and may be extended by up to 30 days by us. If for any reason your order, or part of your order cannot be shipped to you on time, or at all, you will be notified as soon as possible.

 

Will all of my order be shipped together and at the same time?
In most cases yes, but on the odd occasion we may need to send parts of your order separately. If this happens you will be provided with tracking information for all of the separately sent packages. 

 

Unfortunately at this time we haven't got a location for pickup.

Australia post do offer 24/7 drop boxes in some locations though so you can collect your parcel at anytime! Please see Auspost for more information.

 

Yes, we can deliver to PO boxes but only for small items shipped using the regular or express flat rate options. These options are only available for small items. All other products unfortunately cannot be shipped to PO Boxes, sorry. 

Alternatively, Auspost offer 24/7 parcel lockers now! Have a look at the AusPost website for more information.

 

Yes, all orders must be signed for at delivery, you can modify your authority to leave option through your Auspost account. As a precaution we require signature for delivery. 

 

If you're not there, the courier will take it back to the depot for collection or alternatively, Auspost offer 24/7 parcel lockers now! Have a look at the AusPost website for more information.

 

Unfortunately we don't, due to the high cost and taxes of shipping internationally. At this stage we only ship Australia wide.

 

To ensure we provide the best service we can, we aim to charge the right amount to cover freight costs.

 

Some products are heavy, long or require a pallet, which incurs higher fees by freight companies.

Freight for bigger items is calculated automatically by a freight calculator set at freight companies calculations, taking into account where you are requiring it to be shipped to.

Some states such as Western Australia and Tasmania may attract higher freight fees due to the length of distance.

 

Light products and smaller products are at a flat rate fee as these are generally easier to keep at a low freight cost.

 

Majority of the time your order will be shipped in an Auspost bag but if it's a large order we may reuse the packaging and boxes sent from our supplier in an effort to cut down on packaging use. Not only does this benefit the enviroment, this keeps costs on our products and shipping down as we aren't using custom boxes or fancy packaging to send orders in.

 

If it's a weird shape product, we may get creative and create our own packaging from boxes. So it may not be the prettiest but we're more focused on trying to get the product to you.

Yes, you can change or cancel your order, however as all orders are typically dispatched within 24 hours of payment being received, you will need to contact us as soon as you can, and before we ship your order. At this time we can let you know if your order is able to be changed or cancelled or if it has already been shipped.

 

It’s easy! Or it will be easy! We have to apologise, with so many new products being added we’re still working on getting our Parts Finder up to speed! Please stay tuned and keep a look out, it will be up and running very soon. Once it’s ready to go though you will be able to enter your vehicles’ make, model and year to find exactly the parts you’re looking for. The whole store will then be filtered specifically for your vehicle.

 

PartsBox.com.au is new and we are updating it every day, which means just because you might not see the product you are looking for, doesn’t mean we don’t stock it. Please Get In Touch if you’re unable to find what you’re looking for, we can definitely look at getting it in for you. Alternatively you can check back in a couple of days, it may just be there.

 

Our Customer Service team is dedicated to helping you out however they can. If you are a bit lost and not sure how to find the part you are looking for, please do not hesitate to Get In Touch and speak to one of our automotive professionals. We want to make sure you get exactly what you need.

 

 

 

Due to a high volume of stock moving in and out of our warehouse you may notice some products have the Add to Cart option and others have Order Now and a note: “More Stock Arriving Soon.” All products with Add to Cart are available to purchase as normal and will be delivered according to the shipping information provided on our Shipping page. All those with the Order Now option can be ordered as normal as well, and generally we have more stock arriving within days, and if not, we will order the part or product on your behalf from our supplier and deliver to you asap. The Order Now option does incur a slightly longer lead time in which you will receive your order and varies by each individual part or product. If you place an Order Now order we’ll contact you and advise when you can expect to receive your order.

 

Sorry, unfortunately we do not offer holds or layby at this time.

 

If you would like to leave feedback about an item you can Get In Touch here.

 

 

 

We accept:

 

Yes, all of our pricing is displayed in AUD.

 

As a service, unfortunately no, at this time we do not price match. However, if you feel that we have over priced an item and you can provide evidence of the cheaper (non discounted) price, we can look into, and consider lowering our price. For any pricing concerns please use the Get In Touch form. We cannot guarentee a price match as we have our products at these prices to ensure we can provide a greater level of service.

Please use the Get In Touch link to contact us to submit a return request. Once we've received your request and your request has been accepted, we will notify you and you may send your item back to us. After we’ve checked the item has been returned in the same condition it was sent in, including the original packaging we will arrange for the total amount, less shipping costs, to be refunded to you, exchanged or a store credit applied to your PartsBox.com.au account.

 

Please also note customers are responsible for all return shipping costs for returns, exchanges or returns for store credits. However if you are returning or exchanging an item that was damaged or was missing parts on arrival PartsBox.com.au will arrange for a shipping label to be emailed to you so you can send the part back to us. 

 

To exchange an item for a replacement or another item of the same or lesser value, please follow the same steps as you would for a normal return, but instead please note that you would like an ‘exchange’ or ‘replacement’ when you Get In Touch.

 

Please also note customers are responsible for all return shipping costs for returns, exchanges or returns for store credits. However if you are returning or exchanging an item that was damaged or was missing parts on arrival PartsBox.com.au will arrange for a shipping label to be emailed to you so you can send the part back to us. 

 

Please click here to view our Returns Policy.

 

Unfortunately yes, there are several types of products which are unfortunately unable to be returned, exchanged or returned for a store credit. These items are listed below. For further information please look over our Returns Policy before placing your order.

 

These include:

 

If you wish to return an item, you may request a refund, less the shipping costs. Alternatively you can request an exchange of an item for another item with the same or lesser value. If the value is less we will issue a store credit to you for the remaining amount.

 

If the item was damaged or was missing parts on arrival, please contact us as soon as possible and we will arrange a replacement for you free of charge.

 

Please also note customers are responsible for all return shipping costs for returns, exchanges or returns for store credits. However if you are returning or exchanging an item that was damaged or was missing parts on arrival PartsBox.com.au will arrange for a shipping label to be emailed to you so you can send the part back to us. 

 

All refunds will be made using the same payment method that was used when you originally placed your order. 

 

If the item was damaged or is missing parts on arrival, or if you were sent an item that was not what you ordered, we’re really sorry and ask that you please contact us as soon as possible. We will arrange a replacement or exchange for you, free of charge, and will arrange for a shipping label to be emailed to you so you can send the part back to us.

 

 

All refunds are processed after we have received the item and have checked it has been returned in the same condition it was sent in. This includes the original packaging. Once assessed and is consistent with our Returns Policy we will arrange for the total amount, less shipping costs, to be refunded to you. All refunds will be made using the same payment method that was used when you originally placed your order and usually will go to your payment method within 14 days or sometimes quicker as soon as it is issued.