This policy aims to clearly define what ‘privacy’, ‘personal information’ and ‘confidential information’ is and outlines the responsibilities and requirements our team have with respect to handling this information. This policy also outlines when we collect your personal information and how and when it is used.
What is Privacy?
Privacy is the word we give to being able to keep certain information to ourselves and to control what happens to personal information. It also refers to being able to do things without interference by others.
What is Personal Information?
Personal information means any information that identifies a person. PartsBox.com.au may obtain personal information in order to provide you with our services or manage our relationship with you. If you place an order with us, we may ask you to provide your personal details such as your name, address and contact information. For purposes of us being able to complete your order.
What is Confidential Information?
Confidential information is a broad term that can encompass different kinds of information. Your confidential information in relation to PartsBox.com.au refers to, but is not limited to your transition information, payment information, passwords and account information. If you place an order with us, we may ask you to provide these details for purposes of us being able to complete your order and provide our services to you.
Scope & Coverage.
This policy applies to all information obtained by PartsBox.com.au and ensures the privacy of all the information outlined in this policy will remain confidential, no matter how the information is stored.
Privacy Act Obligations.
PartsBox.com.au is dedicated to provide our customers with complete customer satisfaction and is obligated to comply with the Australia Privacy Principles outlined in the Privacy Act 1988 which relate to maintaining the personal information of its customers. These privacy laws have strict requirements to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
When Do We Collect Your Personal Information?
We collect your personal information in order for us to provide our services to you. These services apply to the PartsBox.com.au online store and can include;
- Signing up our eNewsletter or creating a PartsBox.com.au account
- Processing online orders and payments
- Customer Service lines (which includes social media channels like the PartsBox.com.au Facebook page)
- Processing payments
- Accepting gift voucher payments
- Processing refunds
- Maintaining detailed information on our websites
- Any other time where you may supply personal information to us from time to time.
eNewslettter Sign Up
When creating a PartsBox.com.au account you will automatically be signed up to the PartsBox.com.au eNewsletter emailing list. You can unsubscribe at any time by clicking at the bottom of one of our emails or by our Get In Touch form.
Storing of Personal Information
Your account information is stored securely on the PartsBox.com.au website. When you login to your account, your identity will be authenticated by our website with your personal password.
PartsBox.com.au takes all reasonable steps to protect all of the personal information it holds from loss and unauthorised access, destruction, use, modification or disclosure.
The Use of Personal Information.
At PartsBox.com.au we collect your information so we can provide you with a personal experience every time you visit and so we can provide you with our products and services. We also may use your information to provide you with relevant consumer information or notify you of new products, special offers, reward your loyalty to us and help to manage our relationship with you. You will only receive marketing emails if you have given your consent and you can unsubscribe at any time. At PartsBox.com.au we only ever use your information for the main purpose it was originally collected.
Transfer of Personal Information
Our policy is designed to maintain the confidentiality of all personal information held by PartsBox.com.au and prevent its misuse. We do not and will not sell, rent or trade personal information to, or with, third parties. In some circumstances, however, personal information may be disclosed outside PartsBox.com.au, for example: For legal reasons, disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisers. In some circumstances, personal information is required to be disclosed to third parties where it is directly related to the supply of our services.
If we have to make disclosures of this kind, you will be advised including any time you make an order and before completing your transaction.
Questions About Our Policy?
When submitting your complaint about privacy we ask that you please provide us with all the important details such as the date and time and the type of communication, including the circumstances that surround the event, along with your concerns. We will ensure you receive acknowledgement of your complaint by a confirmation receipt within 5 days. After your complaint has been made we will carefully asses if your complaint is a privacy issue that is covered by the relevant privacy laws. If your complaint is not something that can be appropriately dealt with under the privacy law, we will contact you and explain why we are unable to address your complaint.
If your complaint is something that is covered by the privacy laws, we will investigate all aspects of your complaint including obtaining the relevant facts and your expectations for a resolution. During the investigation stage we may require further information from you surrounding your complaint.
At all times we will endeavour to respond to you promptly and to offer a reasonable and practical solution which is consistent with our legal obligations.
If at the end of this process you are unsatisfied with the result of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner;
Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
1300 363 992