Christmas & New Year Mini Break
PartsBox.com.au will be on a mini break from 3pm Friday, December 21 and returning Wednesday, January 2, 2019 for business as usual. Orders can still be placed during this time but won't be sent until we return in January. We thank you in advance for your patience and understanding while our team enjoys a little rest with their families and friends.
Christmas Shipping Guidelines
To ensure you receive your Christmas orders on time please be aware that our cut off for Standard shipping is Tuesday, December 11 and Friday, December 14 for Express shipping! You can still order after these dates but we unfortunately just can't guarantee you'll receive it before Christmas, and we want to make sure you do!
How much will shipping be?
This will change depending on your order. All shipping costs can be calculated by clicking “Calculate Shipping” when viewing your cart or they will be automatically calculated at the checkout. For small items and most clothing & merchandise we also offer a regular and express flat rate shipping options. These prices are set individually for small items and can also be viewed as options when viewing your cart or at the checkout. If only the Free Local Pick up option is showing please enter your postcode and click ‘Calculate Shipping’.
How will you ship my order?
Orders are shipped through Australia Post or TNT, depending on your item(s). All items that are classified as Dangerous Goods, Bulky or Large Items will always be shipped through TNT.
How can I track my delivery?
When you make a purchase from PartsBox.com.au you will receive an email with a tracking number within 24 hours of your order being sent. You can use this tracking number to track your order but please note no information will be available until the parcel has been scanned by Australia Post or TNT.
How long will it take for my order to arrive?
At PartsBox.com.au we ship Australia wide and all orders are typically dispatched within 24 hours after payment has been completed. (Excluding weekends and Public Holidays). This can vary at peak times such as Christmas and times that we run special promotions or sales.
Deliveries are made between Monday and Friday during business hours (sorry the Postman doesn’t work on weekends). Delivery times can also vary, but are generally for Australia Post 2 – 3 days for Express Shipping (this also varies depending on your location) and 3 to 5 days for Standard Shipping to metropolitan areas. For regional and remote areas within Australia, please allow at least 10 working days for delivery from the receipt of your order and once payment has been received, to receive your order.
For all orders shipped through TNT and placed before 2pm, items should generally be received overnight (excluding weekends or Public Holidays) or at the most within 2 - 3 business days, depending on your location. When the shipping is calculated, an estimated days of arrival is shown, please use the estimated arrival as a guide, this is calculated by your location & are generally quicker than noted.
Delivery time is subject to the availability of stock and may be extended by up to 30 days by us. If for any reason your order, or part of your order cannot be shipped to you on time, or at all, you will be notified as soon as possible.
Will all of my order be shipped together and at the same time?
In most cases yes, but on the odd occasion we may need to send parts of your order separately. If this happens you will be provided with tracking information for all of the separately sent packages.
Can I pick up my order from you?
If you live in Mount Gambier, South Australia, yes! Orders can be collected from our friends at the Barry Maney Group (199 Jubilee Highway West, Mount Gambier, South Australia 5290). We also offer same day delivery in Mount Gambier for all orders of in stock items placed before 2pm!
Can someone else collect my order for me?
Yes, providing they have the receipt or invoice and/or you have contacted us prior to pick-up.
Do you deliver to PO Boxes?
Yes, we can deliver to PO boxes but only for small items shipped using the regular or express flat rate options. These options are only available for small items. All other products unfortunately cannot be shipped to PO Boxes, sorry.
Will I have to sign for my delivery?
Yes, all orders must be signed for at delivery, unless you have selected the Authority to Leave option. This will allow your parcel to still be delivered even if you’re not home or at work, providing there is a suitable, secure and weather safe place available to leave your parcel. If there isn’t your parcel will be sent to your nearest Post Office or TNT depot for collection. If you have selected the Authority to Leave option, unfortunately, PartsBox.com.au cannot be responsible for any loss or damage to any orders. Selecting this option is at your own risk.
What if I’m not at home or at work when my order arrives?
Not a problem, if at the checkout you selected the “Authority to Leave” option Australia Post or TNT will leave your order in a safe place. If you have selected the Authority to Leave to option, unfortunately, PartsBox.com.au cannot be responsible for any loss or damage to any orders. Selecting this option is at your own risk. The Authority to Leave option is also at the discretion of Australia Post or TNT so unless a suitable, secure and weather safe place is not available, then in will be taken to the nearest Post Office or TNT depot for collection. PartsBox.com.au unfortunately cannot guarantee that if Authority to Leave was given that your order will be left at your address, but in most cases this request is often actioned more times than it is not.
If you are making use of our local delivery, please just let us know if you will not be home and we can leave it somewhere secure for you.
Do we ship internationally?
Unfortunately not yet, but stay tuned! We will be soon!