What should I do if I have found a problem with the website?
Firstly, we would like to apologise for any inconvenience and frustration this may have caused. We are still ironing out the kinks of our new website. If you find any problems please Get In Touch
and we will do our best to fix and improve your online shopping experience.
How can I contact PartsBox.com.au?
How will you ship my order?
Orders are shipped through Australia Post or TNT, depending on your item(s). All items that are classified as Dangerous Goods, Bulky or Large Items will always be shipped through TNT.
How can I track my delivery?
When you make a purchase from PartsBox.com.au you will receive an email with a tracking number within 24 hours of your order being sent. You can use this tracking number to track your order but please note no information will be available until the parcel has been scanned by Australia Post or TNT.
How long will it take for my order to arrive?
At PartsBox.com.au we ship Australia wide and all orders are typically dispatched within 24 hours after payment has been completed. (Excluding weekends and Public Holidays). This can vary at peak times such as Christmas and times that we run special promotions or sales.
Deliveries are made between Monday and Friday during business hours (sorry the Postman doesn’t work on weekends). Delivery times can also vary, but are generally for Australia Post 2 – 3 days for Express Shipping (this also varies depending on your location) and 3 to 5 days for Standard Shipping to metropolitan areas. For regional and remote areas within Australia, please allow at least 10 working days for delivery from the receipt of your order and once payment has been received, to receive your order.
For all orders shipped through TNT and placed before 2pm, items should generally be received overnight (excluding weekends or Public Holidays) or at the most within 2 - 3 business days, depending on your location. When the shipping is calculated, an estimated days of arrival is shown, please use the estimated arrival as a guide, this is calculated by your location & are generally quicker than noted.
If you have placed an Order Now order the above shipping estimates still apply with regards to shipping. Your order however will incur a slightly longer lead time before it is shipped which will allow for us to get your item ordered and into stock before it being sent to you. If you place an Order Now order we’ll contact you and advise when you can expect to receive your order.
Delivery time is subject to the availability of stock and may be extended by up to 30 days by us. If for any reason your order, or part of your order cannot be shipped to you on time, or at all, you will be notified as soon as possible.
Will all of my order be shipped together and at the same time?
In most cases yes, but on the odd occasion we may need to send parts of your order separately. If this happens you will be provided with tracking information for all of the separately sent packages.
Can I pick up my order from you?
Can someone else collect my order for me?
Yes, providing they have the receipt or invoice and/or you have contacted us prior to pick-up.
Do you deliver to PO Boxes?
Yes, we can deliver to PO boxes but only for small items shipped using the regular or express flat rate options. These options are only available for small items. All other products unfortunately cannot be shipped to PO Boxes, sorry.
Will I have to sign for my delivery?
Yes, all orders must be signed for at delivery, unless you have selected the Authority to Leave option. This will allow your parcel to still be delivered even if you’re not home or at work, providing there is a suitable, secure and weather safe place available to leave your parcel. If there isn’t your parcel will be sent to your nearest Post Office or TNT depot for collection. If you have selected the Authority to Leave option, unfortunately, PartsBox.com.au cannot be responsible for any loss or damage to any orders. Selecting this option is at your own risk.
What if I’m not at home or at work when my order arrives?
Not a problem, if at the checkout you selected the “Authority to Leave” option Australia Post or TNT will leave your order in a safe place. If you have selected the Authority to Leave to option, unfortunately, PartsBox.com.au cannot be responsible for any loss or damage to any orders. Selecting this option is at your own risk. The Authority to Leave option is also at the discretion of Australia Post or TNT so unless a suitable, secure and weather safe place is not available, then in will be taken to the nearest Post Office or TNT depot for collection. PartsBox.com.au unfortunately cannot guarantee that if Authority to Leave was given that your order will be left at your address, but in most cases this request is often actioned more times than it is not.
If you are making use of our local delivery, please just let us know if you will not be home and we can leave it somewhere secure for you.
Do we ship internationally?
Unfortunately not yet, but stay tuned! We will be soon!
Can I change or cancel my order?
Yes, you can change or cancel your order, however as all orders are typically dispatched within 24 hours of payment being received, you will need to contact us as soon as you can, and before we ship your order. At this time we can let you know if your order is able to be changed or cancelled or if it has already been shipped.
How do I choose the right part?
It’s easy! Or it will be easy! We have to apologise, with so many new products being added we’re still working on getting our Parts Finder up to speed! Please stay tuned and keep a look out, it will be up and running very soon. Once it’s ready to go though you will be able to enter your vehicles’ make, model and year to find exactly the parts you’re looking for. The whole store will then be filtered specifically for your vehicle.
What if I can’t find the product that I am looking for?
PartsBox.com.au is new and we are updating it every day, which means just because you might not see the product you are looking for, doesn’t mean we don’t stock it. Please Get In Touch
if you’re unable to find what you’re looking for, we can definitely look at getting it in for you. Alternatively you can check back in a couple of days, it may just be there.
What should I do if I don’t know what I’m looking for?
Our Customer Service team is dedicated to helping you out however they can. If you are a bit lost and not sure how to find the part you are looking for, please do not hesitate to Get In Touch
and speak to one of our automotive professionals. We want to make sure you get exactly what you need.
Add to Cart or Order Now?
Due to a high volume of stock moving in and out of our warehouse you may notice some products have the Add to Cart option and others have Order Now and a note: “More Stock Arriving Soon.” All products with Add to Cart are available to purchase as normal and will be delivered according to the shipping information provided on our Shipping
page. All those with the Order Now option can be ordered as normal as well, and generally we have more stock arriving within days, and if not, we will order the part or product on your behalf from our supplier and deliver to you asap. The Order Now option does incur a slightly longer lead time in which you will receive your order and varies by each individual part or product. If you place an Order Now order we’ll contact you and advise when you can expect to receive your order.
Can I place a hold on an item, or do you offer layby?
Sorry, unfortunately we do not offer holds or layby at this time.
How can I provide feedback about an item?
If you would like to leave feedback about an item you can Get In Touch
Accounts & Payments
What kind of payments do you accept?
Are your prices in Australian Dollars (AUD)?
Yes, all of our pricing is displayed in AUD.
Do you price match?
As a service, unfortunately no, at this time we do not price match. However, if you feel that we have over priced an item and you can provide evidence of the cheaper (non discounted) price, we can look into, and consider lowering our price. For any pricing concerns please use the Get In Touch
Why should I create an account?
By creating an account, every time you visit PartsBox.com.au we’ll show you the right parts for your vehicle. Plus, you will be able to save items to your MyBox wish list for a later date. We also like to reward loyalty so you will also receive exclusive email offers and discounts, as well as 10% off on your birthday!
Gift Vouchers and Discounts
How do I use a Gift Voucher?
After you’ve chosen your products and have made it to the checkout, select ‘redeem code’ and enter the code provided with your gift voucher. The same method can be used for promo codes.
Can I redeem multiple Gift Vouchers at once?
Yes, because gift vouchers are a prepaid item, you may use more than one at a time. However we’re sorry but you cannot use multiple promo codes in the same transaction.
Can I refund or exchange a Gift Voucher?
Sorry, unfortunately once a gift voucher has been purchased we’re unable to refund or exchange them.
Can I return items initially purchased with a Gift Voucher?
Yes, returns for gift voucher purchases are subject to the same rules that apply to regular returns. For more please see our Returns Policy
How do I check the balance of a Gift Voucher?
In the PartsBox.com.au checkout, please enter the gift voucher code, the available balance will then be shown as a discount. If you would not like to proceed you can then cancel the order and save the gift voucher for later use.
Do Gift Vouchers expire?
Unfortunately yes, but once purchased, our gift cards are valid for 12 months and can continue to be used in that time until their balance is $0.00.
How can I return an item?
Please use the Get In Touch
link to contact us to submit a return request. Once we've received your request and your request has been accepted, we will notify you and you may send your item back to us. After we’ve checked the item has been returned in the same condition it was sent in, including the original packaging we will arrange for the total amount, less shipping costs, to be refunded to you, exchanged or a store credit applied to your PartsBox.com.au account.
How can I exchange an item?
To exchange an item for a replacement or another item of the same or lesser value, please follow the same steps as you would for a normal return, but instead please note that you would like an ‘exchange’ or ‘replacement’ when you Get In Touch
What is Partsbox.com.au’s Return’s Policy?
Are there any items that are excluded from the Returns Policy?
Unfortunately yes, there are several types of products which are unfortunately unable to be returned, exchanged or returned for a store credit. These items are listed below. For further information please look over our Returns Policy
before placing your order.
- Auto electrical components
- Hazardous materials or flammable liquids or gases
- Gift vouchers
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Sale items - only regular priced items may be returned, unfortunately sale items cannot be refunded.
- Misused product contrary to user instructions or packaging labels
- Tailor made customer orders are also excluded under our Returns Policy (unless they are faulty). This includes seat covers, dash-mats and floor-mats etc.
Can I return or exchange a sale item?
Sorry, unfortunately we do not offer returns or exchanges for sale items. You can however, return a full priced item that was purchased at a discounted price using a promo code. Your refund will be made at the same price of your original purchase price and not the full price of the product before the promo code was used.
We’ll also quickly mention, almost all of our products are below RRP, so you’re getting a great deal! All our prices that are below RRP will be displayed with the price and a savings value. Although a savings value may be shown, this could be simply because it’s below RRP and not becasue the product is on sale. We want to be transparent and so we can help you make the most informed decisions with your purchases, all sale items will be shown with a sale banner and it will be noted in the description too.
What are my options when returning an item?
If you wish to return an item, you may request a refund, less the shipping costs. Alternatively you can request an exchange of an item for another item with the same or lesser value. If the value is less we will issue a store credit to you for the remaining amount.
If the item was damaged or was missing parts on arrival, please contact us as soon as possible and we will arrange a replacement for you free of charge.
Please also note customers are responsible for all return shipping costs for returns, exchanges or returns for store credits. However if you are returning or exchanging an item that was damaged or was missing parts on arrival PartsBox.com.au will arrange for a shipping label to be emailed to you so you can send the part back to us.
How will I be refunded?
All refunds will be made using the same payment method that was used when you originally placed your order.
What if the item is faulty or missing parts?
If the item was damaged or is missing parts on arrival, or if you were sent an item that was not what you ordered, we’re really sorry and ask that you please contact us as soon as possible. We will arrange a replacement or exchange for you, free of charge, and will arrange for a shipping label to be emailed to you so you can send the part back to us.
When will I receive my refund?
All refunds are processed after we have received the item and have checked it has been returned in the same condition it was sent in. This includes the original packaging. Once assessed and is consistent with our Returns Policy
we will arrange for the total amount, less shipping costs, to be refunded to you. All refunds will be made using the same payment method that was used when you originally placed your order